The Catholic University of America

Technology Services

Service Desk 117 Leahy Hall / techsupport@cua.edu / http://techsupport.cua.edu
 
Computer Account

Each student uses their Cardinal Credential to access various resources at the University. The username portion of your credential looks like your last name possibly followed by an initial (e.g. thompsona). When you matriculate from applicant to student, you need to change your Cardinal Credential password to gain access to all campus resources. You can do this by browsing to http://computing.cua.edu/password. Your Cardinal Credential gives you access to Cardinal Mail, Cardinal Station, Blackboard, campus computers, and other resources. Many of these are described below. 

To change your Cardinal Credential password, please browse to: https://computing.cua.edu/password.

Please note that your Cardinal Credential Password expires after 180 days. You will receive an email message to both your Cardinal Mail account and the personal email account you specified in the Cardinal Student system that will remind you your Cardinal Credential Password will expire soon. 

Resources
 

Cardinal Station Cardinal Station is a launch page from which you can access Cardinal Student and Cardinal Faculty and Staff. You can access Cardinal Station using any web browser from nearly anywhere in the world where you have a public Internet connection. The website is cardinalstation.cua.edu.

Cardinal Student is the CUA web portal that allows you to perform student enrollment management self-service activities: register for classes, check your grades, change your contact information; and a wide range of other activities related to your academic records at the University.

Cardinal Faculty and Staff is the CUA web portal that allows student employees to view pay stubs, and change your contact information.

Cardinal Mail is CUA's implementation of Google G Suite for Education for students, faculty and staff. Cardinal Mail offers unlimited storage, and provides the popular Google Gmail web mail interface. Google Docs, calendaring and contacts are also available through Cardinal Mail. Log onto Cardinal Mail at mail.google.com by entering your @cua.edu email address and your Cardinal Credential password.

Blackboard is the University’s learning management system. All students and faculty are automatically enrolled in courses as reflected in the Cardinal Student system. If you are a student, and you do not see your classes in Blackboard, it could be because your instructor has not yet made the course available. Please check with him or her.

Acceptable Use Policy

CUA provides many computing facilities to help students, faculty, and staff to complete their work and enjoy the benefits broad Internet access can provide, and therefore guidelines are necessary to help ensure these benefits are fairly available to the entire campus community.
The Acceptable Use Policy enumerates the rules that apply to all users of the CUA Campus Network and CUA issued and maintained computing equipment and services. All members of the campus community and guests are expected to adhere to this policy, encourage others to do the same, and to report willful violations. Please take time to review this University policy, found on policies.cua.edu under Information Technology.

Computer Labs and Internet Access

Technology Services maintains a 24-hour computer lab located in 117 Leahy Hall and equipped with both Microsoft Windows and Apple macOS computers. Other labs are available on campus as well. A high-speed fiber optic network links the entire campus, including all academic buildings and all residence halls, to the Internet. Wireless access is provided in all residence halls and many other campus locations. Technology Services recommends using a wired connection wherever possible for faster speeds.

Personal Computers and Software

While there is no computer requirement at CUA, most students do have a computer, which helps with research and studying. The campus profile for student computers is about 50 percent Microsoft Windows and 50 percent Apple macOS. CUA has a website that provides discounts for Dell and Apple computers. Students may also purchase software at discounted prices. Please visit computing.cua.edu to obtain more information on these programs.

Service Desk

The campus technology Service Desk, located in Leahy 117, provides answers to computer and other information technology questions. The Service Desk is the central point of contact for all members of the campus community and the best place to start with all technology inquiries. Browse to techsupport.cua.edu to view an extensive Knowledge Base or email techsupport@cua.edu for assistance from a technology specialist. The hours for calls is 24/7 at 202-319-4357 (-HELP), and walk in service is available Monday through Friday from 8:00 a.m. to 9:00 p.m.

Admitted Student Packet

Activate your Cardinal Credential account as soon as possible so that you can have access to your Cardinal Mail email and to campus computing services such as computer labs, residence hall network, Blackboard learning management system and more. To do this, please change your password on computing.cua.edu/password. This will assert your new password on all of the above systems.